Frequently Asked Questions

Whether you’re completely new to nebulisers and respiratory devices or you’re an experienced user, you may have questions about our products, how to use them, and how to ensure they stay clean and well maintained. You may also have customer service queries relating to deliveries, returns or other Nebicorum processes.

 This is where you’ll find answers to all this and more. We’ve collated our most frequently asked questions so you can get the information and advice you need quickly and easily. Check out the list below to find the answers to your questions.

 Having trouble finding the information you’re looking for? No problem - our friendly customer advisers are on hand to help. You can contact our friendly, knowledgeable team by telephone, email or through our online contact form. We’ll be happy to help.

  • Will PARI take back my old nebuliser machine?

We comply with the Waste Electrical & Electronic Equipment (WEEE) Regulations 2013 (WEEE Registration No. WEE/HK0060TU).  For products capable of use in a domestic environment, we are obliged to ‘take back’ a waste nebuliser machine for treatment and environmentally sound disposal. The equipment must be (a) of an equivalent type to and (b) fulfilling the same function as the supplied equipment. If you are an end user customer and require us to take back a machine, please contact us on 01932 508286. We can then agree the necessary arrangements for the proper treatment and environmentally sound disposal of the waste electrical device(s).

  • How often must the compressor air filter be replaced?

After 200 operating hours or at least once a year. You should check the filter for contamination regularly and replace it sooner if necessary. The instructions for use contain a detailed description of this procedure.